Returns Policy
Returns for damaged, defective, or incorrect items within 48 hours. Size or fit issues aren't eligible — please use the size guide before ordering.
48-Hour Return Window
Report a damaged, defective, or wrong item within 48 hours of delivery.
Free Doorstep Pickup
Complimentary reverse courier pickup for approved returns.
Fast 100% Refund
Refunds processed within 24–48 hours of quality inspection to your original method.
Damaged or Wrong Item
Full refund or replacement if your piece arrives damaged, defective, or incorrect.
Detailed Terms & Guidelines
1. What's Eligible for a Return
Every piece is quality-checked before dispatch, so returns are accepted only when a piece arrives damaged or defective, or you receive the wrong item. Please raise the request within 48 hours of delivery.
To qualify, the item must be unused and unworn, with all original tags attached, the security tag/hologram intact, and returned in its original packaging along with the authenticity card and tax invoice.
2. Not Eligible for Return or Exchange
The following are not eligible for return or exchange once delivered (unless the piece arrived damaged/defective or the wrong item was sent):
3. Damaged, Defective, or Wrong Item
Every order is inspected before it leaves us. However, in the unlikely event that you receive a damaged, defective, or incorrect piece:
Please notify us within 48 hours of delivery with clear photographs (and an unboxing video if possible). Once verified, we will arrange a priority replacement or a 100% full refund.
4. Step-by-Step Return Process
1. Raise the Request: Contact us on WhatsApp (+91 96547 22951) or email (noorechandi@gmail.com) with your Order ID, the issue (damaged/defective or wrong item), and clear photos of the piece.
2. Reverse Pickup: Once approved, our logistics partner schedules a complimentary doorstep pickup within 24–48 hours. Please pack the jewellery securely in its original box.
3. Quality Verification: On arrival at our Daryaganj studio, our team inspects the piece for 925 purity, stone security, and original condition.
4. Settlement: Your refund or replacement dispatch is processed within 24–48 hours of quality clearance.
5. Refund Processing & Modes of Settlement
Prepaid Orders: Refunds are credited back to the original source (bank account, credit/debit card, or net-banking) within 5–7 banking business days.
Store Credit Option: You may also opt for instant Noor-e-Chandi Store Credit with an additional 5% bonus credit for your next purchase.
6. International Returns
Due to cross-border customs regulations, international orders are non-returnable and non-exchangeable, except in verified cases of transit damage or manufacturing defect reported within 48 hours.
Customs duties, local import taxes, and international shipping charges are non-refundable.
Frequently Asked About This Policy
Message our support on WhatsApp at +91 96547 22951 or email noorechandi@gmail.com with your Order Number and clear photos of the item. If it's eligible (damaged/defective or wrong item), we'll book a complimentary reverse pickup from your address.
Authentic 925 Purity
Every creation is stamped 925 and accompanied by an authenticity card.
Tamper-Evident Insured Box
Dispatched in secure signature packaging with door-to-door transit insurance across India.
Direct Studio Support
Direct access to our master silversmiths and stylists for custom consultations and order assistance.
Need Clarification on Our Policies?
Our Daryaganj jewellery support team is available Monday to Saturday (10:00 AM – 7:00 PM IST) to assist with any policy questions, orders, or custom requests.