Name: Noor-e-Chandi
Price range: ₹₹

Question 1

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

Accepted Answer

At Noor-e-Chandi, every creation is forged in authentic 92.5% pure sterling silver. Each piece carries a 925 purity stamp along with an authenticity card specifying purity.

Your tax invoice explicitly mentions 925 sterling silver purity with complete GST transparency. Every order undergoes a 3-tier master artisan inspection before dispatch.

Your trust is our most sacred hallmark.

Question 2

What stones are used in Noor-e-Chandi jewellery?

Accepted Answer

Our silver jewellery is mainly set with sparkling cubic zirconia (CZ), with moissanite and other stones on select pieces — each cut and polished to catch the light beautifully. They're set into polished 925 sterling silver for lasting shine and everyday wear. Mainly cubic zirconia (CZ) in silver.

Question 3

Why should I trust Noor-e-Chandi over conventional jewellery brands?

Accepted Answer

Because at Noor-e-Chandi, we don’t just sell jewellery — we craft heirloom memories. We combine royal Indian silversmithing heritage with contemporary architectural silhouettes. From transparent 925 authentication and tamper-proof secure packaging to dedicated polish support, every facet of your experience is handpicked to feel royal and exclusive. A legacy of generations — authenticity you can verify, quality you can feel.

Question 4

How long does delivery take and how can I track my order?

Accepted Answer

Once your order is placed, our studio requires 24–48 hours for final hand-polishing and quality assurance. Express insured dispatch delivers across India within 3–5 business days depending on your postal pincode. The moment your package leaves our vault, you will receive real-time SMS, Email, and WhatsApp notifications containing your direct AWB tracking link. Carefully crafted. Tamper-proof packed. Insured to your doorstep.

Question 5

Is shipping free?

Accepted Answer

Yes! We provide 100% complimentary insured shipping on all orders above ₹2,000 across India. For orders below ₹2,000, a nominal flat express shipping fee of ₹99 applies.

Question 6

What if my parcel is damaged or lost during transit?

Accepted Answer

Every single shipment is 100% insured against loss, theft, or damage in transit. All orders travel in tamper-evident security vault boxes with serial-coded security seals. In the rare event of transit damage, simply notify our VIP support within 48 hours of receipt, and we will initiate an immediate priority replacement. Zero financial risk. Complete door-to-door transit coverage.

Question 7

Can I customize jewellery with my name, initials, or custom design?

Accepted Answer

Yes! Custom silversmithing is our studio’s signature specialty. You can personalize selected rings, bracelets, and pendants with precision laser-engraved initials, commemorative dates, or custom gemstone settings. Our master karigars work closely with you from initial 3D sketch rendering to finished masterwork. Since custom creations are hand-forged individually, production takes 7–12 business days. Your vision. Master karigar craftsmanship. A keepsake made uniquely for you.

Question 8

How do I choose the correct ring or bracelet size?

Accepted Answer

We provide a comprehensive size chart across standard Indian and US sizing metrics on every product page. Many of our bracelets and bands feature concealed adjustable sizing links. If you need personalized assistance, our WhatsApp VIP Support can guide you through precise finger measurement or provide a complimentary ring sizing guide.

Question 9

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Accepted Answer

Every order arrives in signature gift packaging, ready for celebratory gifting without any price tags inside the box. You can include a personalized handwritten gold-embossed message card at checkout at zero additional charge. We also dispatch surprise deliveries directly to your recipient's address. A gift that shines. A memory that lasts forever. ✨

Question 10

Do you offer corporate or bridal party bulk gifting?

Accepted Answer

Yes. We specialize in handpicking cohesive bridal party jewelry sets, wedding favors, and executive luxury corporate gifts in custom branded gift packaging with dedicated volume privileges. Contact our support team via WhatsApp or email to discuss customized quantities, timeline scheduling, and tailored selection.

Question 11

Is your silver jewellery comfortable for everyday wear?

Accepted Answer

Our jewellery is crafted from 92.5% sterling silver with a rhodium finish for a smooth, comfortable feel. Rhodium is an inert, precious platinum-group metal that adds a protective barrier, helping the finish resist tarnish and stay smooth during extended daily wear. Crafted for comfortable everyday wear.

Question 12

How should I clean and care for my sterling silver jewellery?

Accepted Answer

To maintain pristine brilliance, store your silver in the protective pouch provided. Wipe gently with the microfiber polishing cloth included with your order after each wear. Avoid direct exposure to harsh perfumes, chlorinated pool water, and bleach. We also offer complimentary cleaning and polish consultation for all patrons.

Question 13

What is your return policy?

Accepted Answer

Returns are accepted only if a piece arrives damaged/defective or you receive the wrong item — raise the request within 48 hours of delivery. The item must be unused, with all tags intact, in its original packaging with the authenticity card. Size or fit issues are not eligible for return or exchange — a detailed size guide is provided on every product page, so please check it before ordering. Our logistics team arranges doorstep pickup, and your refund is processed to your original payment method within 24–48 hours of inspection. 48-hour returns for damaged or wrong items only. No size exchanges.

Question 14

Do you offer polish or care support?

Accepted Answer

Every Noor-e-Chandi order includes an authenticity card and complimentary polishing advice. Plated finishes typically last around a year with normal wear; if your piece ever needs re-plating or gemstone inspection, our service studio is happy to help (chargeable where applicable).

Frequently Asked
Questions

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

What stones are used in Noor-e-Chandi jewellery?

Why should I trust Noor-e-Chandi over conventional jewellery brands?

How long does delivery take and how can I track my order?

Is shipping free?

What if my parcel is damaged or lost during transit?

Can I customize jewellery with my name, initials, or custom design?

How do I choose the correct ring or bracelet size?

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Do you offer corporate or bridal party bulk gifting?

Is your silver jewellery comfortable for everyday wear?

How should I clean and care for my sterling silver jewellery?

What is your return policy?

Do you offer polish or care support?

Still Have a Question?
Talk to Our Studio Support

925 Sterling Purity

Insured Express Delivery

48-Hour Easy Returns

Frequently Asked Questions

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

What stones are used in Noor-e-Chandi jewellery?

Why should I trust Noor-e-Chandi over conventional jewellery brands?

How long does delivery take and how can I track my order?

Is shipping free?

What if my parcel is damaged or lost during transit?

Can I customize jewellery with my name, initials, or custom design?

How do I choose the correct ring or bracelet size?

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Do you offer corporate or bridal party bulk gifting?

Is your silver jewellery comfortable for everyday wear?

How should I clean and care for my sterling silver jewellery?

What is your return policy?

Do you offer polish or care support?

Still Have a Question? Talk to Our Studio Support

925 Sterling Purity

Insured Express Delivery

48-Hour Easy Returns

Frequently Asked
Questions

Still Have a Question?
Talk to Our Studio Support